FAQs

Parking update: Levels 5 and above at the Royal Victoria Place car park are currently closed for essential maintenance. Our team is working as quickly as possible to complete the works. We’re sorry for any inconvenience this may cause.

The car park is owned and operated by Tunbirdge Wells council, the tariffs are available to see on the council's website.

Our car park has 1230 spaces and is open 7am - 11pm everyday.

We have parent and child spaces as well as spaces for blue badge holders.

The car park is owned and operated by the council, you can find out more information on the council website.

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website.

We also have other measures in place to help keep everyone safe:

• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible
• We’re asking everyone to be considerate of others and mindful of personal space
• We have enhanced cleaning regimes in place, particularly around key touchpoints

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

We have introduced 'Quiet Shopping Mornings' each Tuesday morning from 9am-11am to make the experience of visiting easier for those with sensory issues and conditions such as autism.

New Changing Places Facility Opens

Royal Victoria Place has opened a new fully accessible changing facility located on the lower mall near the Meadow Road entrance.

The new Changing Places facility is fitted with specialist healthcare equipment including an overhead hoist system, adjustable wash basins, changing benches, and grab rails, all helping to ensure that those with additional needs have a space with more enhanced support than is available in standard accessible toilets.

Our car park has 1230 spaces and is open 7am - 11pm everyday.

We have parent and child spaces as well as spaces for blue badge holders.

The car park is owned and operated by the council, you can find out more information on the council website.

Our customer toilet facilities are open.

Please check our centre map for how to find them.

Our customer toilet facilities are fully open.

The Parent and Baby Room is open and is located in the Food Court. 

Our car park has 1230 spaces and is open 7am - 11pm everyday.

We have parent and child spaces as well as spaces for blue badge holders.

The car park is owned and operated by the council, you can find out more information on the council website.

We want your Royal Victoria Place experience online to be as great as your experience when you visit us. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with centre security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Royal Victoria Place but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our community of shoppers and visitors at Royal Victoria Place to openly discuss experiences in, or directly surrounding, the centre but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Royal Victoria Place.

Our social media channels are monitored daily during regular working hours (9.00am -5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Royal Victoria Place, further information can be found on our FAQs page.

Dogs are welcome at Royal Victoria Place, but should be kept on a lead. 

The policy within our stores varies however, and so we recommend checking directly to see if they welcome dogs inside. 

Contact [email protected] for all enquiries.

You can check out the latest job vacancies at Royal Victoria Place on the 'Jobs' section of our website. You can also contact the shops directly by popping in or phoning the store. Contact details for retailers are provided on the 'Shops' page.

Our customer toilet facilities are fully open.

A cash machine is located on Calverley Row, level 1 and also inside Fenwick, M&S and Wilko.

Gift cards are no longer available for purchase. If you have an enquiry about a current gift card please contact: EML Gift Card Support on 0121 268 3210

Many of our stores offer their own click and collect service.

Please ask in store, check online on individual retail websites or see the full list on our click & collect page. 

Royal Victoria Place does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

Yes, we have plenty of great places to eat and drink here at RVP. Many of our cafes and restaurants are offering outdoor dining options as well as indoor.

See the full list on our Eat, drink, shop page.

The returns policies of each retailer will vary, so please check with them directly.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

Monday - Saturday 9am - 6pm

Sunday 10.30am - 4.30pm

Ely Court: varied times at individual stalls

We have over 70 stores at Royal Victoria Place. We have a mix of high street stores and independent retailers. 

Accessorize, Ali-Tri Fashion, Ann Summers, Fenwick, French Connection, Gas Station, Hobbs, JD Sports, Marks & Spencer, Monsoon, Next, Office, Oliver Bonas, Superdry.

Our customer toilet facilities are fully open.

Our customer toilet facilities are open.

Please check our centre map for how to find them.